Asistente T.I.

Asistente T.I. is a comprehensive application designed to streamline the process of reporting IT service issues and requests within Petroleos Mexicanos. This handy tool enables the communication of IT-related problems or service needs directly through a smartphone, ensuring swift access and responsiveness no matter the user's location.

Updating profiles is straightforward with this system, enabling IT support specialists to easily reach out and offer precise assistance. It is capable of handling a range of services, including SAP account unlocks, password changes, telephone setup and troubleshooting, PC hardware issues, email configuration errors, radio communication disturbances, and various system failures.

One notable feature is the ability to monitor the progress of requests, with the option to apply filters for viewing according to status—open, closed, canceled, or all. After receiving assistance, users are offered a simple survey to evaluate the quality of service and provide feedback or suggestions for improvement. Additionally, notifications about IT service availability are sent timely via the "Messages" function.

Ease of use is a priority, with no need for additional login credentials, as the game uses the same ones required for your PC. The commitment to the user experience is evident, with regular updates that introduce new features and expand the range of services available.

In summary, the application is a robust solution for managing IT service interactions efficiently, improving workflow, and maintaining productivity by ensuring that IT support is just a few taps away.